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The process of serendipity in knowledge work

Lori McCay-Peet, Elaine G. Toms. The process of serendipity in knowledge work. In Nicholas J. Belkin, Diane Kelly, editors, Information Interaction in Context Symposium, IIiX 2010, New Brunswick, NJ, USA, August 18-21, 2010. pages 377-382, ACM, 2010. [doi]

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