John D. McGregor. Customer Interface Management. Journal of Object Technology, 4(5):18-26, 2005. [doi]
@article{McGregor05c, title = {Customer Interface Management}, author = {John D. McGregor}, year = {2005}, url = {http://www.jot.fm/issues/issue_2005_07/column2}, researchr = {https://researchr.org/publication/McGregor05c}, cites = {0}, citedby = {0}, journal = {Journal of Object Technology}, volume = {4}, number = {5}, pages = {18-26}, }