Customer Interface Management

John D. McGregor. Customer Interface Management. Journal of Object Technology, 4(5):18-26, 2005. [doi]

@article{McGregor05c,
  title = {Customer Interface Management},
  author = {John D. McGregor},
  year = {2005},
  url = {http://www.jot.fm/issues/issue_2005_07/column2},
  researchr = {https://researchr.org/publication/McGregor05c},
  cites = {0},
  citedby = {0},
  journal = {Journal of Object Technology},
  volume = {4},
  number = {5},
  pages = {18-26},
}