Madeleine McPherson. Practising the paradigm shift: real world experience of on-line support. Inf. Res., 3(1), 1997. [doi]
@article{McPherson97, title = {Practising the paradigm shift: real world experience of on-line support}, author = {Madeleine McPherson}, year = {1997}, url = {http://www.informationr.net/ir/3-1/paper25.html}, researchr = {https://researchr.org/publication/McPherson97}, cites = {0}, citedby = {0}, journal = {Inf. Res.}, volume = {3}, number = {1}, }