Practising the paradigm shift: real world experience of on-line support

Madeleine McPherson. Practising the paradigm shift: real world experience of on-line support. Inf. Res., 3(1), 1997. [doi]

@article{McPherson97,
  title = {Practising the paradigm shift: real world experience of on-line support},
  author = {Madeleine McPherson},
  year = {1997},
  url = {http://www.informationr.net/ir/3-1/paper25.html},
  researchr = {https://researchr.org/publication/McPherson97},
  cites = {0},
  citedby = {0},
  journal = {Inf. Res.},
  volume = {3},
  number = {1},
}