A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001 - researchr publication authors

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José-Amelio Medina-Merodio, Carmen de Pablos Heredero, Lourdes Jimenez, Luis Fernández Sanz, Rafael Robina-Ramírez, José Andrés Jiménez. A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001. IEEE Access, 8:102554-102569, 2020. [doi]

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