Negin Mehrbod, António Grilo 0002, Aneesh Zutshi. Caller-Agent Pairing in Call Centers Using Machine Learning Techniques with Imbalanced Data. In 2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC), Stuttgart, Germany, June 17-20, 2018. pages 1-6, IEEE, 2018. [doi]
@inproceedings{Mehrbod0Z18,
title = {Caller-Agent Pairing in Call Centers Using Machine Learning Techniques with Imbalanced Data},
author = {Negin Mehrbod and António Grilo 0002 and Aneesh Zutshi},
year = {2018},
url = {https://www.wikidata.org/entity/Q57793266},
researchr = {https://researchr.org/publication/Mehrbod0Z18},
cites = {0},
citedby = {0},
pages = {1-6},
booktitle = {2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC), Stuttgart, Germany, June 17-20, 2018},
publisher = {IEEE},
isbn = {978-1-5386-1469-3},
}