Stefan Meinzer, Ulf Jensen, Alexander Thamm, Joachim Hornegger, Björn M. Eskofier. Can machine learning techniques predict customer dissatisfaction? A feasibility study for the automotive industry. Artif. Intell. Research, 6(1):80, 2017. [doi]
@article{MeinzerJTHE17,
title = {Can machine learning techniques predict customer dissatisfaction? A feasibility study for the automotive industry},
author = {Stefan Meinzer and Ulf Jensen and Alexander Thamm and Joachim Hornegger and Björn M. Eskofier},
year = {2017},
doi = {10.5430/air.v6n1p80},
url = {http://dx.doi.org/10.5430/air.v6n1p80},
researchr = {https://researchr.org/publication/MeinzerJTHE17},
cites = {0},
citedby = {0},
journal = {Artif. Intell. Research},
volume = {6},
number = {1},
pages = {80},
}