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Systematic Service Innovation in Organizations: EDCI-A Template for Human-Centered Design of E-Services

Nigel P. Melville, Michael Hopps. Systematic Service Innovation in Organizations: EDCI-A Template for Human-Centered Design of E-Services. In 45th Hawaii International International Conference on Systems Science (HICSS-45 2012), Proceedings, 4-7 January 2012, Grand Wailea, Maui, HI, USA. pages 4112-4118, IEEE Computer Society, 2012. [doi]

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Nigel P. Melville

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Michael Hopps

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