Ilusca Lima Lopes de Menezes, Claude Frasson. Using an Emotional Intelligent Agent to Reduce Resistance to Change. In Beverly Park Woolf, Esma Aïmeur, Roger Nkambou, Susanne P. Lajoie, editors, Intelligent Tutoring Systems, 9th International Conference, ITS 2008, Montreal, Canada, June 23-27, 2008, Proceedings. Volume 5091 of Lecture Notes in Computer Science, pages 787-789, Springer, 2008. [doi]
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