Maurizio Mesenzani, Angela Di Massa. Artificial Intelligence in Customer Management Processes: a Design Perspective. In Francesco Epifania, Luca Marconi, editors, Proceedings of the 1st Italian Workshop on Artificial Intelligence and Applications for Business and Industries (AIABI 2021) co-located with 20th International Conference of the Italian Association for Artificial Intelligence (AI*IA 2021), Online, originally held in Milan, Italy, November 30th, 2021. Volume 3102 of CEUR Workshop Proceedings, CEUR-WS.org, 2021. [doi]
@inproceedings{MesenzaniM21,
title = {Artificial Intelligence in Customer Management Processes: a Design Perspective},
author = {Maurizio Mesenzani and Angela Di Massa},
year = {2021},
url = {http://ceur-ws.org/Vol-3102/paper8.pdf},
researchr = {https://researchr.org/publication/MesenzaniM21},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the 1st Italian Workshop on Artificial Intelligence and Applications for Business and Industries (AIABI 2021) co-located with 20th International Conference of the Italian Association for Artificial Intelligence (AI*IA 2021), Online, originally held in Milan, Italy, November 30th, 2021},
editor = {Francesco Epifania and Luca Marconi},
volume = {3102},
series = {CEUR Workshop Proceedings},
publisher = {CEUR-WS.org},
}