The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review

Andrej Miklosik, Nina Evans, Athar Mahmood Ahmed Qureshi. The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access, 9:106530-106539, 2021. [doi]

Authors

Andrej Miklosik

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Nina Evans

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Athar Mahmood Ahmed Qureshi

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