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Forecasting in a Multi-skill Call Centre

David Millán-Ruiz, Jorge Pacheco, José Ignacio Hidalgo, José L. Vélez. Forecasting in a Multi-skill Call Centre. In Leszek Rutkowski, Rafal Scherer, Ryszard Tadeusiewicz, Lotfi A. Zadeh, Jacek M. Zurada, editors, Artifical Intelligence and Soft Computing, 10th International Conference, ICAISC 2010, Zakopane, Poland, June 13-17, 2010, Part II. Volume 6114 of Lecture Notes in Computer Science, pages 582-589, Springer, 2010. [doi]

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David Millán-Ruiz

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Jorge Pacheco

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José Ignacio Hidalgo

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José L. Vélez

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