George W. (Bill) Miller. Service Level Agreements: Good Fences Make Good Neighbors . In David Morley, Jason G. Shane, Sue Felix, Bernard Domanski, John Boelens, Gordon R. Stauffer, Roberta S. Terkowitz, Tom Scoumperdis, H. Pat Artis, editors, 13th International Computer Measurement Group Conference, Orlando, FL, USA, December 7-11, 1987, Proceedings. pages 553-558, Computer Measurement Group, 1987.
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