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Estimating callers' levels of knowledge in call center dialogues

Chiaki Miyazaki, Ryuichiro Higashinaka, Toshiro Makino, Yoshihiro Matsuo. Estimating callers' levels of knowledge in call center dialogues. In Frédéric Bimbot, Christophe Cerisara, Cécile Fougeron, Guillaume Gravier, Lori Lamel, François Pellegrino, Pascal Perrier, editors, INTERSPEECH 2013, 14th Annual Conference of the International Speech Communication Association, Lyon, France, August 25-29, 2013. pages 2866-2870, ISCA, 2013. [doi]

Authors

Chiaki Miyazaki

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Ryuichiro Higashinaka

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Toshiro Makino

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Yoshihiro Matsuo

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