Mateusz Modrzejewski, Przemyslaw Rokita. Critical Analysis of Conversational Agent Technology for Intelligent Customer Support and Proposition of a New Solution. In Leszek Rutkowski, Rafal Scherer, Marcin Korytkowski, Witold Pedrycz, Ryszard Tadeusiewicz, Jacek M. Zurada, editors, Artificial Intelligence and Soft Computing - 17th International Conference, ICAISC 2018, Zakopane, Poland, June 3-7, 2018, Proceedings, Part II. Volume 10842 of Lecture Notes in Computer Science, pages 723-733, Springer, 2018. [doi]
@inproceedings{ModrzejewskiR18,
title = {Critical Analysis of Conversational Agent Technology for Intelligent Customer Support and Proposition of a New Solution},
author = {Mateusz Modrzejewski and Przemyslaw Rokita},
year = {2018},
doi = {10.1007/978-3-319-91262-2_63},
url = {https://doi.org/10.1007/978-3-319-91262-2_63},
researchr = {https://researchr.org/publication/ModrzejewskiR18},
cites = {0},
citedby = {0},
pages = {723-733},
booktitle = {Artificial Intelligence and Soft Computing - 17th International Conference, ICAISC 2018, Zakopane, Poland, June 3-7, 2018, Proceedings, Part II},
editor = {Leszek Rutkowski and Rafal Scherer and Marcin Korytkowski and Witold Pedrycz and Ryszard Tadeusiewicz and Jacek M. Zurada},
volume = {10842},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-91262-2},
}