Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba, Nguyen Phong Nguyen. Emerging-market consumers' interactions with banking chatbots. Telematics and Informatics, 65:101711, 2021. [doi]
@article{MogajiBNN21,
title = {Emerging-market consumers' interactions with banking chatbots},
author = {Emmanuel Mogaji and Janarthanan Balakrishnan and Arinze Christian Nwoba and Nguyen Phong Nguyen},
year = {2021},
doi = {10.1016/j.tele.2021.101711},
url = {https://doi.org/10.1016/j.tele.2021.101711},
researchr = {https://researchr.org/publication/MogajiBNN21},
cites = {0},
citedby = {0},
journal = {Telematics and Informatics},
volume = {65},
pages = {101711},
}