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Feras Abou Moghdeb, Peter F. Green, Marta Indulska. Business Process Improvement: The Retailers Perception. In 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), Proceedings, 4-7 January 2011, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2011. [doi]

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