Yun Ji Moon, Deborah J. Armstrong. Service quality factors affecting customer attitudes in online-to-offline commerce. Inf. Syst. E-Business Management, 18(1):1-34, 2020. [doi]
@article{MoonA20,
title = {Service quality factors affecting customer attitudes in online-to-offline commerce},
author = {Yun Ji Moon and Deborah J. Armstrong},
year = {2020},
doi = {10.1007/s10257-019-00459-y},
url = {https://doi.org/10.1007/s10257-019-00459-y},
researchr = {https://researchr.org/publication/MoonA20},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {18},
number = {1},
pages = {1-34},
}