Bong Ki Moon, Jae Kyu Lee, Kyoung Jun Lee. A Next Generation Multimedia Call Center for Internet Commerce: IMC. J. Org. Computing and E. Commerce, 10(4):227-240, 2000. [doi]
@article{MoonLL00,
title = {A Next Generation Multimedia Call Center for Internet Commerce: IMC},
author = {Bong Ki Moon and Jae Kyu Lee and Kyoung Jun Lee},
year = {2000},
doi = {10.1207/S15327744JOCE1004_02},
url = {http://dx.doi.org/10.1207/S15327744JOCE1004_02},
researchr = {https://researchr.org/publication/MoonLL00},
cites = {0},
citedby = {0},
journal = {J. Org. Computing and E. Commerce},
volume = {10},
number = {4},
pages = {227-240},
}