Antonia Ruiz Moreno, VÃctor I. GarcÃa-Morales, Francisco Javier Lloréns Montes. Learning during the quality management process: Antecedents and effects in service firms. Industrial Management and Data Systems, 105(8):1001-1021, 2005. [doi]
@article{MorenoMM05,
title = {Learning during the quality management process: Antecedents and effects in service firms},
author = {Antonia Ruiz Moreno and VÃctor I. GarcÃa-Morales and Francisco Javier Lloréns Montes},
year = {2005},
doi = {10.1108/02635570510624419},
url = {http://dx.doi.org/10.1108/02635570510624419},
researchr = {https://researchr.org/publication/MorenoMM05},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {105},
number = {8},
pages = {1001-1021},
}