Real-Time Spoken Affect Classification and Its Application in Call-Centres

Donn Morrison, Ruili Wang, Liyanage C. De Silva, W. L. Xu. Real-Time Spoken Affect Classification and Its Application in Call-Centres. In Third International Conference on Information Technology and Applications (ICITA 2005), 4-7 July 2005, Sydney, Australia. pages 483-487, IEEE Computer Society, 2005. [doi]

Authors

Donn Morrison

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Ruili Wang

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Liyanage C. De Silva

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W. L. Xu

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