Scott Moss. Critical Incident Management: An Empirically Derived Computational Model. J. Artificial Societies and Social Simulation, 1(4), 1998. [doi]
@article{Moss98, title = {Critical Incident Management: An Empirically Derived Computational Model}, author = {Scott Moss}, year = {1998}, url = {http://jasss.soc.surrey.ac.uk/1/4/1.html}, tags = {empirical}, researchr = {https://researchr.org/publication/Moss98}, cites = {0}, citedby = {0}, journal = {J. Artificial Societies and Social Simulation}, volume = {1}, number = {4}, }