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Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger. Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-10, ScholarSpace, 2022. [doi]

Authors

Nika Mozafari

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Melanie Schwede

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Maik Hammerschmidt

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Welf H. Weiger

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