Michael J. Muller, Mary Czerwinski. Organizing Usability Work to Fit the Full Product Range. Communications of the ACM, 42(5):87-90, 1999. [doi]
@article{MullerC99, title = {Organizing Usability Work to Fit the Full Product Range}, author = {Michael J. Muller and Mary Czerwinski}, year = {1999}, doi = {10.1145/301353.301436}, url = {http://doi.acm.org/10.1145/301353.301436}, researchr = {https://researchr.org/publication/MullerC99}, cites = {0}, citedby = {0}, journal = {Communications of the ACM}, volume = {42}, number = {5}, pages = {87-90}, }