Fine-Grained Emotion Detection in Contact Center Chat Utterances - researchr publication authors

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Shreshtha Mundra, Anirban Sen, Manjira Sinha, Sandya Mannarswamy, Sandipan Dandapat, Shourya Roy. Fine-Grained Emotion Detection in Contact Center Chat Utterances. In Jinho Kim, Kyuseok Shim, Longbing Cao, Jae-Gil Lee, Xuemin Lin, Yang-Sae Moon, editors, Advances in Knowledge Discovery and Data Mining - 21st Pacific-Asia Conference, PAKDD 2017, Jeju, South Korea, May 23-26, 2017, Proceedings, Part II. Volume 10235 of Lecture Notes in Computer Science, pages 337-349, 2017. [doi]

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