Automatically identifying experts in on-line support forums using social interactions and post content

Tyler Munger, Jiabin Zhao. Automatically identifying experts in on-line support forums using social interactions and post content. In Xindong Wu, Martin Ester, Guandong Xu, editors, 2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining, ASONAM 2014, Beijing, China, August 17-20, 2014. pages 930-935, IEEE, 2014. [doi]

@inproceedings{MungerZ14,
  title = {Automatically identifying experts in on-line support forums using social interactions and post content},
  author = {Tyler Munger and Jiabin Zhao},
  year = {2014},
  doi = {10.1109/ASONAM.2014.6921697},
  url = {http://dx.doi.org/10.1109/ASONAM.2014.6921697},
  researchr = {https://researchr.org/publication/MungerZ14},
  cites = {0},
  citedby = {0},
  pages = {930-935},
  booktitle = {2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining, ASONAM 2014, Beijing, China, August 17-20, 2014},
  editor = {Xindong Wu and Martin Ester and Guandong Xu},
  publisher = {IEEE},
}