Durga Prasad Muni, Suman Roy, Yeung Tack Yan John John Lew Chiang, Antoine Jean-Marie Viallet, Navin Budhiraja. Recommending resolutions of ITIL services tickets using Deep Neural Network. In Proceedings of the Fourth ACM IKDD Conferences on Data Sciences, CODS 2017, Chennai, India, March 09 - 11, 2017. ACM, 2017. [doi]