John P. Murray. Making Customer Service a Priority. IS Management, 13(1):7-11, 1996. [doi]
@article{Murray96-1, title = {Making Customer Service a Priority}, author = {John P. Murray}, year = {1996}, doi = {10.1080/10580539608906965}, url = {http://dx.doi.org/10.1080/10580539608906965}, researchr = {https://researchr.org/publication/Murray96-1}, cites = {0}, citedby = {0}, journal = {IS Management}, volume = {13}, number = {1}, pages = {7-11}, }