Performance evaluation of telecommunication services provision with combined approach of balanced scorecard and system dynamics (case study: telecommunications infrastructure company)

Nasim Nahavandi, Nastaran Bakhshi. Performance evaluation of telecommunication services provision with combined approach of balanced scorecard and system dynamics (case study: telecommunications infrastructure company). IJIEI, 8(5/6):439-470, 2020. [doi]

@article{NahavandiB20,
  title = {Performance evaluation of telecommunication services provision with combined approach of balanced scorecard and system dynamics (case study: telecommunications infrastructure company)},
  author = {Nasim Nahavandi and Nastaran Bakhshi},
  year = {2020},
  doi = {10.1504/IJIEI.2020.115724},
  url = {https://doi.org/10.1504/IJIEI.2020.115724},
  researchr = {https://researchr.org/publication/NahavandiB20},
  cites = {0},
  citedby = {0},
  journal = {IJIEI},
  volume = {8},
  number = {5/6},
  pages = {439-470},
}