Manoochehr Najmi, John Rigas, Ip-Shing Fan. A framework to review performance measurement systems. Business Proc. Manag. Journal, 11(2):109-122, 2005. [doi]
@article{NajmiRF05,
title = {A framework to review performance measurement systems},
author = {Manoochehr Najmi and John Rigas and Ip-Shing Fan},
year = {2005},
doi = {10.1108/14637150510591129},
url = {http://dx.doi.org/10.1108/14637150510591129},
researchr = {https://researchr.org/publication/NajmiRF05},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {11},
number = {2},
pages = {109-122},
}