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Discovering customer intent in real-time for streamlining service desk conversations

Ullas Nambiar, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi, Ganesh Ramakrishnan. Discovering customer intent in real-time for streamlining service desk conversations. In Craig Macdonald, Iadh Ounis, Ian Ruthven, editors, Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011. pages 1383-1388, ACM, 2011. [doi]

Authors

Ullas Nambiar

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Tanveer A. Faruquie

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L. Venkata Subramaniam

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Sumit Negi

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Ganesh Ramakrishnan

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