Clifford Nass. Etiquette equality: exhibitions and expectations of computer politeness. Communications of the ACM, 47(4):35-37, 2004. [doi]
@article{Nass04,
title = {Etiquette equality: exhibitions and expectations of computer politeness},
author = {Clifford Nass},
year = {2004},
doi = {10.1145/975817.975841},
url = {http://doi.acm.org/10.1145/975817.975841},
researchr = {https://researchr.org/publication/Nass04},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {47},
number = {4},
pages = {35-37},
}