Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service - researchr publication authors

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Henrique de Castro Neto, Rita Maria da Silva Julia, Elaine Ribeiro Faria Paiva, André Ponce de Leon Ferreira Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, Etienne Silva Julia, Jony Teixeira de Melo, Umberto Maia Barcelos, Josiane Esteves de Assis. Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service. In Paulo Moura Oliveira, Paulo Novais, Luís Paulo Reis, editors, Progress in Artificial Intelligence, 19th EPIA Conference on Artificial Intelligence, EPIA 2019, Vila Real, Portugal, September 3-6, 2019, Proceedings, Part II. Volume 11805 of Lecture Notes in Computer Science, pages 96-107, Springer, 2019. [doi]

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