Marcel F. Neuts, Shun-Zer Chen. The Infinite-Server Queue with Poisson Arrivals and Semi-Markovian Services. Operations Research, 20(2):425-433, 1972. [doi]
@article{NeutsC72,
title = {The Infinite-Server Queue with Poisson Arrivals and Semi-Markovian Services},
author = {Marcel F. Neuts and Shun-Zer Chen},
year = {1972},
doi = {10.1287/opre.20.2.425},
url = {http://dx.doi.org/10.1287/opre.20.2.425},
researchr = {https://researchr.org/publication/NeutsC72},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {20},
number = {2},
pages = {425-433},
}