Jakob Nielsen. What do users really want?. International Journal of Human-Computer Interaction, 1(2):137-147, 1989. [doi]
@article{Nielsen89-0,
title = {What do users really want?},
author = {Jakob Nielsen},
year = {1989},
doi = {10.1080/10447318909525962},
url = {http://dx.doi.org/10.1080/10447318909525962},
researchr = {https://researchr.org/publication/Nielsen89-0},
cites = {0},
citedby = {0},
journal = {International Journal of Human-Computer Interaction},
volume = {1},
number = {2},
pages = {137-147},
}