Richard L. Nolan. Effects of Chargeout on User/Manager Attitudes. Communications of the ACM, 20(3):177-185, 1977.
@article{Nolan77-0, title = {Effects of Chargeout on User/Manager Attitudes}, author = {Richard L. Nolan}, year = {1977}, researchr = {https://researchr.org/publication/Nolan77-0}, cites = {0}, citedby = {0}, journal = {Communications of the ACM}, volume = {20}, number = {3}, pages = {177-185}, }