Effects of Chargeout on User/Manager Attitudes

Richard L. Nolan. Effects of Chargeout on User/Manager Attitudes. Communications of the ACM, 20(3):177-185, 1977.

@article{Nolan77-0,
  title = {Effects of Chargeout on User/Manager Attitudes},
  author = {Richard L. Nolan},
  year = {1977},
  researchr = {https://researchr.org/publication/Nolan77-0},
  cites = {0},
  citedby = {0},
  journal = {Communications of the ACM},
  volume = {20},
  number = {3},
  pages = {177-185},
}