What users say they want in documentation - researchr publication authors

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David G. Novick, Karen Ward. What users say they want in documentation. In Shihong Huang, Rob Pierce, John W. Stamey Jr., editors, Proceedings of the 24th Annual International Conference on Design of Communication, SIGDOC 2006, Myrtle Beach, SC, USA, October 18-20, 2006. pages 84-91, ACM, 2006. [doi]

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