Rebecca Nüesch, Rainer Alt, Thomas Puschmann. Hybrid Customer Interaction. Business & Information Systems Engineering, 57(1):73-78, 2015. [doi]
@article{NueschAP15,
title = {Hybrid Customer Interaction},
author = {Rebecca Nüesch and Rainer Alt and Thomas Puschmann},
year = {2015},
doi = {10.1007/s12599-014-0366-9},
url = {http://dx.doi.org/10.1007/s12599-014-0366-9},
researchr = {https://researchr.org/publication/NueschAP15},
cites = {0},
citedby = {0},
journal = {Business & Information Systems Engineering},
volume = {57},
number = {1},
pages = {73-78},
}