Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support - researchr publication authors

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Stephen Obadinma, Faiza Khan Khattak, Shirley Wang, Tania Sidhorn, Elaine Lau, Sean Robertson, Jingcheng Niu, Winnie Au, Alif Munim, Karthik Raja K. Bhaskar. Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support. In Yunyao Li, Angeliki Lazaridou, editors, Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: EMNLP 2022 - Industry Track, Abu Dhabi, UAE, December 7 - 11, 2022. pages 440-450, Association for Computational Linguistics, 2022. [doi]

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