Absenteeism Prediction in Call Center Using Machine Learning Algorithms - researchr publication authors

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Evandro Lopes de Oliveira, José M. Torres, Rui S. Moreira, Rafael Alexandre França de Lima. Absenteeism Prediction in Call Center Using Machine Learning Algorithms. In Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, editors, New Knowledge in Information Systems and Technologies - Volume 1, World Conference on Information Systems and Technologies, WorldCIST 2019, Galicia, Spain, 16-19 April, 2019. Volume 930 of Advances in Intelligent Systems and Computing, pages 958-968, Springer, 2019. [doi]

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