Robert A. Orchard. A Mathematical Approach to the Management of Service Requirements. In Donald R. Deese, H. Pat Artis, Bernard Domanski, John P. Pilch, Sue Felix, Sidney Finehirsh, Jason G. Shane, Gordon R. Stauffer, editors, Eleventh International Computer Measurement Group Conference, Dallas, TX, USA, December 9-13, 1985, Proceedings. pages 780-786, Computer Measurement Group, 1985.
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