Peter Osadsky, Amit Garg, Bogdan Nitu, Oliver Schneider, Stefan Schleyer. Improving Service Operation Performance by a Cross-Industry Reference Model. In Jan Olhager, Fredrik Persson, editors, Advances in Production Management Systems, International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Volume 246 of IFIP, pages 397-404, Springer, 2007. [doi]
@inproceedings{OsadskyGNSS07,
title = {Improving Service Operation Performance by a Cross-Industry Reference Model},
author = {Peter Osadsky and Amit Garg and Bogdan Nitu and Oliver Schneider and Stefan Schleyer},
year = {2007},
doi = {10.1007/978-0-387-74157-4_47},
url = {http://dx.doi.org/10.1007/978-0-387-74157-4_47},
researchr = {https://researchr.org/publication/OsadskyGNSS07},
cites = {0},
citedby = {0},
pages = {397-404},
booktitle = {Advances in Production Management Systems, International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden},
editor = {Jan Olhager and Fredrik Persson},
volume = {246},
series = {IFIP},
publisher = {Springer},
isbn = {978-0-387-74156-7},
}