Kevin Otto, Kristin L. Wood. Customer Integrated Systematic Design. Transactions of the SDPS, 3(4):61-74, 1999. [doi]
@article{OttoW99, title = {Customer Integrated Systematic Design}, author = {Kevin Otto and Kristin L. Wood}, year = {1999}, url = {http://iospress.metapress.com/content/pb3evawghmquev04/}, researchr = {https://researchr.org/publication/OttoW99}, cites = {0}, citedby = {0}, journal = {Transactions of the SDPS}, volume = {3}, number = {4}, pages = {61-74}, }