Carol Xiaojuan Ou, Choon-Ling Sia. Consumer trust and distrust: An issue of website design. International Journal of Man-Machine Studies, 68(12):913-934, 2010. [doi]
@article{OuS10,
title = {Consumer trust and distrust: An issue of website design},
author = {Carol Xiaojuan Ou and Choon-Ling Sia},
year = {2010},
doi = {10.1016/j.ijhcs.2010.08.003},
url = {http://dx.doi.org/10.1016/j.ijhcs.2010.08.003},
tags = {design},
researchr = {https://researchr.org/publication/OuS10},
cites = {0},
citedby = {0},
journal = {International Journal of Man-Machine Studies},
volume = {68},
number = {12},
pages = {913-934},
}