Shinya Ozeki, Noriyuki Ikeuchi. Customer Service Evaluation in the Telephone Service Provisioning Process. In Proceedings of the 24th Winter Simulation Conference, Arlington, VA, USA, December 13-16, 1992. pages 1341-1348, ACM Press, 1992. [doi]
@inproceedings{OzekiI92, title = {Customer Service Evaluation in the Telephone Service Provisioning Process}, author = {Shinya Ozeki and Noriyuki Ikeuchi}, year = {1992}, doi = {10.1145/167293.167938}, url = {http://doi.acm.org/10.1145/167293.167938}, researchr = {https://researchr.org/publication/OzekiI92}, cites = {0}, citedby = {0}, pages = {1341-1348}, booktitle = {Proceedings of the 24th Winter Simulation Conference, Arlington, VA, USA, December 13-16, 1992}, publisher = {ACM Press}, }