Süleyman Özekici, Jingwen Li, Fee-Seng Chou. Queues with impolite customers. Queueing Syst., 15(1-4):261-277, 1994. [doi]
@article{OzekiciLC94,
title = {Queues with impolite customers},
author = {Süleyman Özekici and Jingwen Li and Fee-Seng Chou},
year = {1994},
doi = {10.1007/BF01189240},
url = {http://dx.doi.org/10.1007/BF01189240},
researchr = {https://researchr.org/publication/OzekiciLC94},
cites = {0},
citedby = {0},
journal = {Queueing Syst.},
volume = {15},
number = {1-4},
pages = {261-277},
}