From information to operations: Service quality and customer retention - researchr publication authors

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Balaji Padmanabhan, Alan R. Hevner, Michael Cuenco, Crystal Shi. From information to operations: Service quality and customer retention. ACM Trans. Management Inf. Syst., 2(4):21, 2011. [doi]

This author has not been identified. Look up 'Balaji Padmanabhan' in GoogleThis author has not been identified. Look up 'Alan R. Hevner' in GoogleThis author has not been identified. Look up 'Michael Cuenco' in GoogleThis author has not been identified. Look up 'Crystal Shi' in Google

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