Tim Paek, Eric Horvitz. Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models. In HLT-NAACL. pages 41-48, 2004. [doi]
@inproceedings{PaekH04,
title = {Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models},
author = {Tim Paek and Eric Horvitz},
year = {2004},
url = {http://acl.ldc.upenn.edu/hlt-naacl2004/main/pdf/69_Paper.pdf},
tags = {optimization, meta-model, Meta-Environment, routing},
researchr = {https://researchr.org/publication/PaekH04},
cites = {0},
citedby = {0},
pages = {41-48},
booktitle = {HLT-NAACL},
}