Diego Baez Palencia, Juan Mariño Jiménez, Ernesto León-Castro, Molina Reynier Ramírez, Giselle Pinochet Sánchez. Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales. In Elhadi M. Shakshuki, editor, 17th International Conference on Future Networks and Communications / 19th International Conference on Mobile Systems and Pervasive Computing / 12th International Conference on Sustainable Energy Information Technology (FNC/MobiSPC/SEIT 2022), August 9-11, 2022, Niagara Falls, Ontario, Canada. Volume 203 of Procedia Computer Science, pages 456-460, Elsevier, 2022. [doi]
@inproceedings{PalenciaJCRS22,
title = {Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales},
author = {Diego Baez Palencia and Juan Mariño Jiménez and Ernesto León-Castro and Molina Reynier Ramírez and Giselle Pinochet Sánchez},
year = {2022},
doi = {10.1016/j.procs.2022.07.061},
url = {https://doi.org/10.1016/j.procs.2022.07.061},
researchr = {https://researchr.org/publication/PalenciaJCRS22},
cites = {0},
citedby = {0},
pages = {456-460},
booktitle = {17th International Conference on Future Networks and Communications / 19th International Conference on Mobile Systems and Pervasive Computing / 12th International Conference on Sustainable Energy Information Technology (FNC/MobiSPC/SEIT 2022), August 9-11, 2022, Niagara Falls, Ontario, Canada},
editor = {Elhadi M. Shakshuki},
volume = {203},
series = {Procedia Computer Science},
publisher = {Elsevier},
}