Vik Pant, William P. Wagner. A framework for XML-based multi-channel contact point integration. Business Proc. Manag. Journal, 12(3):344-360, 2006. [doi]
@article{PantW06,
title = {A framework for XML-based multi-channel contact point integration},
author = {Vik Pant and William P. Wagner},
year = {2006},
doi = {10.1108/14637150610668006},
url = {http://dx.doi.org/10.1108/14637150610668006},
researchr = {https://researchr.org/publication/PantW06},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {12},
number = {3},
pages = {344-360},
}