Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry

Mahour Mellat-Parast, Davood Golmohammadi. Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry. Computers & Industrial Engineering, 161:107654, 2021. [doi]

Authors

Mahour Mellat-Parast

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Davood Golmohammadi

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